When can I get my order?We usually aim to get your order dispatched within 8-11 working days. We have a speedy turnaround, but this can change depending on how many orders we have. When placing your order, the website will tell you the next available delivery date.
What if I have a specific deadline?Well that’s no problem! At the checkout, you can select the exact date you want your order to be delivered on. If the deadline is crucial, please let us know. Write a note on your order or drop us an email. We will note this and make sure we meet your deadline.
Can I return my order?
Plain garments can be returned, and you will receive a full refund. You must return them within 28 days, and they should be in perfect condition.
We do not accept returns of personalised items, unless the garment is faulty or there is an issue with the design. If this is the case, you must let us know within 7 days of delivery. If you fail to do this, a replacement order is not guarenteed.
How do I return my order?
For plain garments, simply let us know within 28 days, pop it back in the box with your order number and mail it back to us.
For personalised garments we ask that you send an email to firstname.lastname@example.org. Let our lovely team know why you want to return it and provide an image of the issue. We will always try our best to resolve any customer issue, so get in contact with our sales team to start the returns process.
What is the returns address?Unit 8, Springwell 27, Dark Lane, Birstall, West Yorkshire, WF17 9LN
Why can't I return my order?We will not allow returns or refunds for personalised items with a mistake made by the customer. Every order will have an online proof, or a proof sent to you by our team. Once you accept the proof, Banana Moon are not liable. We try our best to spot mistakes early, but it is your responsibility to check your proof carefully.
Banana Moon Personalised Clothing
Unit 8, Springwell 27, Dark Lane, Birstall, West Yorkshire, WF17 9LN
01924 420 022