FAQs

You can post or fax a copy of your artwork to us. Alternatively, if you have electronically stored your artwork you can e-mail it to us at sales@bananamoon.co.uk or attach it to items you are ordering through our online shopping basket system. Our preferred formats are: JPG, PDF, TIFF, Word DOC or CDR v.4 files. Illustrator v. 10 EPS with all text converted to outlines. 300dpi is ideal, but please try to keep e-mailed or uploaded artwork files under 2mb.

Please try to keep your embroidery designs as simple as possible. They are usually the most effective ones. The best quality artwork helps us to interpret your wishes more exactly.

Please give us a call on 01924 420022 or contact us using our enquiry form. We have hundreds of stock logos which may help you, or we may be able to adapt or originate a new logo based on your ideas. Forces stock logos are shown in the HM Forces section.

No. We always refuse to infringe copyrighted and trademarked works. It is illegal and can result in heavy legal fees. Be original or please ask us for ideas.

Production time is normally around 10 working days. Please allow a little longer during our peak times - May through July - or if your garments have several production processes, i.e. embroidery, print and names. If you need the garments for a particular date, please let us know and we will always try to meet your deadline.

Delivery to mainland addresses within the UK is charged at: £5 for small orders of 1-4 garments £6.50 for orders thereafter up to the value of £249 Free of charge on orders of value £250 or higher. These prices do not apply to areas such as: The Scottish Highlands which is £15. The Channel Islands, Northern Ireland and the Isle of Man are charged at £20. Our parcels are sent to mainland UK addresses via next day delivery arriving before 3pm using Interlink. Our service also provides information of a designated hour window for delivery.

Eire (Ireland) deliveries are charged at £15. Netherlands, Belgium, Luxembourg, France and Germany are £20. Greece, Italy, Portugal, Spain and Austria are charged at £30. Switzerland deliveries are £60. For other delivery destinations please contact us for prices. N.B All prices shown above are ex.VAT.

Delivery to mainland addresses within the UK is charged at: £5 for small orders of 1-4 garments £6.50 for orders thereafter up to the value of £249 Free of charge on orders of value £250 or higher. These prices do not apply to areas such as: The Scottish Highlands which is £15. The Channel Islands, Northern Ireland and the Isle of Man are charged at £20. Our parcels are sent to mainland UK addresses via next day delivery arriving before 3pm using Interlink. Our service also provides information of a designated hour window for delivery.

Eire (Ireland) deliveries are charged at £15. Netherlands, Belgium, Luxembourg, France and Germany are £20. Greece, Italy, Portugal, Spain and Austria are charged at £30. Switzerland deliveries are £60. For other delivery destinations please contact us for prices. N.B All prices shown above are ex.VAT.

Embroidery is our most popular method of personalising a garment. It is the best way of creating a long-lasting, classy, top quality and multi-colour effect. Our embroidery is produced on computerised, ultra-modern, multi-head machines run by experienced, highly skilled operators. Embroidery is ideal for a breast pocket logo (generally between 3" and 4"), for the back of the neck or for a sleeve (short sleeved garments only).

Yes. There is no set up charge on 20 garments and above with the same embroidered design. Colours, sizes and types of garment can be mixed. On small orders of 10-19 garments, there is a set up charge of £25.00 + VAT. Or to avoid setups or order between 1-19 you can choose one from the range of our stock logos available to view on the website.

Yes, we can send a free proof, by e-mail or post if you require. Please let us know if you would like a proof when you place your order.

No, we now give a low basic garment price, to which different personalisation methods can be introduced as ‘add ons’. Our standard embroidered logo price of £3.00 is for one "average" size breast pocket logo up to 10,000 stitches. Many of our competitors only class an ‘average’ logo as up to 5000 stitches. For very complex designs in excess of this, there may be a small surcharge per garment.

If embroidered individual names, nicknames or initials are required, at approximately 8mm to 10mm in height, in addition to your logo design, the charges are as follows: £2.50 + VAT per garment for up to 20 characters Please remember our prices include your main embroidered logo and your company or organisation name.

As a popular alternative to embroidered names, we can do digital printed names in numerous colours on the back of garments. Pricing for this is as follows: £2.95 + VAT per garment (Quantity discounts do apply). Numbers are charged at £2.50 + vat (up to 2 digits). If you would like transfer-printed names and numbers, please ask us for a full quote or contact us for more details or you can order these in the online basket.

Yes, always. We ask for a minimum of 10 garments for repeat orders. Colours, sizes and types of garments can be mixed.

Yes. Embroidered logos are charged at £3 per logo. This is for ‘average size’ breast pocket logos of up to 10,000 stitches. For very complex designs in excess of this, there may be a small surcharge per garment.

Yes, this can be done in our online basket by selecting to use one of our pre-digitised stock embroidered logos and adding your lettering to go around it. Alternatively, you can order 10 + embroidered with your own logo (setup fee applies below 20 garments).

Yes, you can. You can mix polo’s, t-shirts, sweatshirts and any other garments in our range. We do ask, however, that if you wish to order baseball caps, please order 50 caps minimum.

We are an independent company, and can therefore choose our favourite brands for quality and value. Our range consists of Fruit of the Loom, Jerzees, Slazenger, Gildan, Ashworth, Glenmuir, Kustom Kit, Dickies, Henbury and much more. To produce successful embroidery, we need good quality garments. We never compromise on garment quality.

Yes. If you can't see the garment you require in our range, please contact us with full details - colour, quantity, etc - and we will try to source them for you. We do need a quantity, though, which will vary with item required.

We are pleased to quote on large quantities. Please contact us with full details!

We offer a standard discount on most items of: 25p per garment on orders of 50 items or more, 50p off per garment on orders of 100 items or more 75p off per garment on orders of 250 items or more £1.00 per garment on orders over 500 items or more £1.25 per garment on orders over 1000 items or more All discounted prices will be shown when you view a garment. Printed items offer greater discount rates on larger quantities - please check individual garments for the full discount scale.

To find a specific brand, use the "Search by Brand" option beneath the shopping basket icon. This will bring up a list of all brands offered by our online system. From here you can choose a specific brand, such as Fruit of the Loom - clicking on the icon will bring up a list of all products that can be ordered from the site in that brand. To find types of clothing, the "Search by Product" option may be more helpful. This search sorts items into categories and subcategories. For example, if you require ladies' polo shirts, clicking on "Polo Shirts" in the Product Categories list on the left-hand side of the screen will give you a listing of all the subcategories of polo shirts on the catalogue. From here you can click on the Ladies Polo’s icon to see these options in all existing brands.

Colours are shown as a separate image for each product. By clicking on different colour swatches the large image of the garment should appear. Some garments however, are shown by a colour swatch to the side of the main image. Please be aware that we have best matched the pantone colours of the garments but some colours may vary slightly from the colour swatch shown.

Our repeat ordering system is now available. To place a repeat order, browse to the product you would like to buy. Select your personalisation type. If the item is able to be repeat ordered, you will see a tick box labelled "tick this box to waive setup fees on repeat designs." Tick this box. On the following page, the "Artwork File Name" will be pre-filled with "My Artwork is On File." You can either specify the artwork you would like to use in this file name box or enter it in the Organisation Name / Special Instructions box. Please be aware that if you tick the Repeat Designs box and have not ordered that design from Banana Moon Workshop before, we will contact you to arrange payment of the appropriate setup fee.

Placing an order for customised clothing from Banana Moon is quite simple. First, browse to the product you need by using "Search by Product", "Search by Brand" or typing the product stock code into the Search box in the upper right corner. Enter an approximate number of what you need - make sure that you've ordered at least one item for every colour/size/name combination you require (though if you don't, it's not a problem - you can always browse back to the product and put more items in your basket).

Choose your customisation options and location. Locations may vary depending on the customisation type you choose. If you would like embroidered names on your items, select an Individual Name option - the price of these modifications will automatically be added to your basket. If you want some of one garment with names and some of the same garment without names, please order the named garments separately to prevent being charged the embroidered-name price on all items. Click "Add to Order".

When you clicked 'Add to Order' it took you to the page where you can select colours and sizes from the drop-down lists. Remember to specify the number of each size/colour combination you choose - and leave unneeded boxes blank. If you chose an Individual Name option, place a tick in the box next to the appropriate item and type in your chosen name. Click Calculate to see the price of the items with their options (excluding VAT). If you would like to use a stock logo, click the link in the lower left to browse through our stock logos collection - just click on the image you would like, then click "Add to Order" - this will fill in the stock logo number for you. You can also upload the artwork you would like to have embroidered here - just click "Select" then use the pop-up window's Browse button to find the image on your own computer. Once that is complete, click "Add to Order" to place your choices into the basket.

From the basket, you can continue shopping by using the category or brand links in the left menu - or you can check out by clicking the "Check out" button. Confirm your basket's choices are correct after reading the terms and conditions - please note that the repeat ordering functions of the site are under construction - please e-mail us your order using the e-mail link on that page. Fill in your delivery details, with as complete an address as possible (particularly with overseas/Forces orders). When you submit your delivery details, you will usually be able to choose your method of payment (there are exceptions to this, however) and fill in the payment details if you are using debit or credit card payment - the payment details page is secure, and your information will be safely transmitted to Banana Moon Workshop. As soon as you have authorised the payment (or selected "Pay by Cheque" or "Quotation only"), you should receive an e-mail confirming your order - if you have any questions, contact sales@bananamoon.co.uk

There are some cases in which an order will not be processed using the secure online ordering system - these will be submitted as a request for a quotation to Banana Moon Workshop. At this time, we can only provide quotations on orders shipping outside the UK and major European countries - we will contact you with details of delivery costs. BFPO orders are also submitted as quotation requests at this time, so that we can supply you with a quotation that takes into account delivery, VAT zero rating and Forces discounts. We apologise for any inconvenience this may cause.

The current rate of VAT is 17.5%. The prices do not include VAT, but it is itemised in the shopping basket. Children's clothing, up to age 13, is not liable for VAT. BFPO addresses and addresses outside the UK are zero rated (VAT exemption certificates may be required.)

Payment is required with the order, please - by cheque, debit or credit cards, or BACS transfer. Please note that credit card payments are subject to a 2.5% admin charge. If ordering for a group of people, it is a good idea for the organiser to obtain payment from individuals at the time of ordering.

Any error that is our fault will be corrected. In our many years of trading we have never been involved in a legal dispute or had to give a complete refund because the quality was sub-standard. We must reiterate that customer errors - i.e. incorrect spellings, incorrect names, wrong sizes ordered - will not be replaced free of charge.

If you require a sample garment to check colour, fit or quality, we are happy to provide plain items for their base garment cost, and shipping will be waived for these items. We do ask that you can provide us with credit or debit card details, with which we will only take payment if the garment is not returned within the 30 days or if you have requested to buy the sample item. Please use our online enquiry form and tell us what garment style you require, your preferred colour and size. We will contact you to confirm your request and arrange payment on the garments.

Sample garments returned within 30 days will be credited back to you - whether or not you place an order with Banana Moon. Return postage will be payable on these items.

We use a variety of different printing methods based on the type of order you have placed. For Individual printed names or numbers we would use digital transfer printing. For large quantity printing orders or those which require the same large or small print on each garment we would use the ink based screen printing. It is charged by the number of colours in the design. Normally, we print in one colour, which is the most economical. For complex multi-colour logos and small quantity print jobs we would use direct-to-garment printing.

No, as with embroidery printing options are ‘added on’ to our base price. Amounts of colours and also quantity of garments to be printed will affect price.

There is no minimum order for printed or embroidered garments but the type of printing method used may vary depending on quantity ordered.

We ask for a minimum of 10 garments for screen printing , please, however it isn’t necessary for a minimum order with vinyl transfer printing or direct-to-garment.

Yes it is now possible to order 1 garment with a print on. This can either be ordered in the online basket or through contacting us for details.

Please contact us with the quantity and type of garment, and if possible a copy of your artwork. We will prepare a full quotation for you and reply as soon as possible. You can now use our online ordering system to order a multi-colour print. Examples of these are shown on the website.